The SPI Guest Management Solutions Interface allows a property to increase owner and guest loyalty. TravelClick’s Guest Management Solutions (GMS) is more than just a customer relationship management (CRM) tool, it offers a comprehensive suite of marketing automation tools to engage your owners and guests and drive incremental revenue.
Target owners and guests with the right message at the right time, even as their behaviors change, and seamlessly customize your outreach before, during and after their stay.
Maximize the value of your data to continuously drive revenue and engagement for your property.
Deep Insights: Central data warehouse of rich guest profiles provides a full view of your owners
Email Marketing: End-to-end email marketing platform including messaging for conversations via Facebook, WeChat, SMS
Transactional Communications: Customizable confirmations, cancellations, modifications, pre-stay and post-stay messages
Guest Satisfaction Surveys: Track and enhance owner and guest satisfaction with TripAdvisor and Google integration